Shipping Policy

Last Updated: July 2026

At Celestial Lightings Co., every lighting fixture is handcrafted by skilled artisans at our family-owned manufacturing unit in India. We take pride in creating heirloom-quality brass lighting that is made to order with exceptional attention to detail. Because each piece is handcrafted rather than mass-produced, our production and shipping timelines may differ from standard retail products.

Order Processing

• All orders are handcrafted after your purchase is confirmed.

• Standard production time is 5–10 business days, depending on the complexity of the product and current order volume.

• Custom or personalized orders may require additional production time. If so, we will notify you after your order is placed.

Shipping Origin

All products are carefully handcrafted and shipped directly from our family-owned manufacturing facility in India. Every order is inspected for quality, securely packaged, and prepared for international transit by our experienced team.

International Shipping

We proudly ship worldwide, including the United States, Canada, Europe, Australia, the United Kingdom, and many other countries.

Shipping times vary by destination but generally range from:

• United States: 5–10 business days after dispatch

• Canada: 7–12 business days after dispatch

• Europe: 7–15 business days after dispatch

• Australia & New Zealand: 8–15 business days after dispatch

• Other International Destinations: 7–20 business days after dispatch

Please note that these are estimated delivery times and may vary due to customs clearance, local courier operations, weather conditions, or other unforeseen circumstances.

Shipping Partners

We work with trusted international courier services such as DHL, FedEx, UPS, and other reliable logistics partners to ensure safe and timely delivery.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 48 hours to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout. Celestial Lightings Co. is not responsible for delays caused by customs inspections or clearance procedures.

Shipping Delays

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control, including:

• Customs clearance

• Severe weather

• Public holidays

• Carrier disruptions

• Global logistics delays

We appreciate your patience and understanding in such situations.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments).

Please include:

• Your order number

• Photos of the package and damaged item (if applicable)

• A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Celestial Lightings Co. cannot be held responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Questions?

If you have any questions about your order or shipping, please contact us:

Celestial Lightings Co.
Email: celestiallightings@gmail.com

We are always happy to assist you.